Why can’t I receive SMS messages on my virtual number?

Dear Yesim users, we understand the frustration that comes with not receiving SMS messages as expected. At Yesim, we strive to provide a seamless and reliable service for all your communication needs. Here’s a quick guide to help you troubleshoot why you might not be receiving SMS messages through our numbers:

Possible Reasons:

1. Local services do not send SMS to foreign numbers: Some local services may not support sending SMS messages to foreign numbers. Please check if the service you’re expecting messages from supports international SMS delivery.
2. Restrictions on virtual numbers for registration: Certain services may have policies against using virtual numbers for registration purposes. Unfortunately, they might not explicitly notify you of this restriction. It’s essential to verify whether the service accepts virtual numbers before renting one from Yesim.
3. Service requires incoming call Instead of SMS: In some cases, the service you’re trying to register for may require an incoming call instead of an SMS message for verification. Please ensure you’re following the correct verification process for the respective service.
4. The user is blocked due to the security policy of the target service: Occasionally, users may be blocked from receiving SMS messages due to security measures implemented by the service provider. If you suspect you’ve been blocked, we recommend reaching out to the support team of the specific service for further assistance.

Recommendations:

1. Pre-Check service acceptance: Before purchasing a number and proceeding with registration, it’s advisable to verify whether the service accepts virtual numbers or numbers from other countries. This can help prevent any potential issues with message delivery.
2. Contact service support: If you believe you’ve been blocked or encounter any issues with message delivery, don’t hesitate to contact the support team of the service you’re trying to use. They can provide insights and assistance specific to their platform.

At Yesim, we’re dedicated to providing excellent support and meeting your needs for reliable communication. While we strive to resolve any issues you encounter, please note that we can replace no more than 5 numbers for a single service. We appreciate your understanding and cooperation in this matter.